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I can't access my account - Have I been hacked?

Julia avatar
Written by Julia
Updated over a month ago

It’s super important to us that Club Cooee is a safe and awesome place for everyone! Sometimes, folks try to trick others online, usually by offering free stuff or Cooee Cash if you give them your info (like your email, username, or password). This is a big no-no, and here’s why:There are two main ways your account can be messed with:Hack: This is when someone uses their tech skills to get into your account without you giving them any details.Phishing: This is when someone pretends to offer you cool things like items, clothes, or Cooee Cash in exchange for your personal info. In this case, you actually give them your data yourself.We know it might seem tempting to try out "cheat codes," "hacks," or "mods" to get ahead, but please, don't trust any of them! Not only is it against our rules (and could lead to a permanent ban from Club Cooee), but it also puts your account and our whole community at risk. Your safety is our top priority!If you ever find yourself in this situation and can’t get into your account, please reach out to our support team right away. We're here to help you get things back to normal!A very important heads-up: The Club Cooee team will NEVER, ever ask you for your password. If someone asks for it, or if an offer seems too good to be true and isn’t from one of our official channels, please don’t trust it.NEVER, EVER GIVE OUT YOUR ACCOUNT INFORMATION!

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