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I have problems on the marketplace selling and buying items, what can I do?

David avatar
Written by David
Updated over a month ago

Hey there! Having a little trouble with buying or selling on the marketplace? Don't worry, it's probably our super-smart marketplace protection system doing its job!First off, it's really important that your Club Cooee account has a recently confirmed email address. If our system spots anything that looks a tiny bit risky, it might temporarily pause your trading. This is totally for your safety and to keep your awesome items secure!The good news is, our system is always learning and getting smarter! All you need to do is keep using Club Cooee from your device like you normally would. After a little bit of time (could be a few hours or a couple of days), you'll be able to trade again.Just a heads-up: if you're using emulators or if you've recently reinstalled your Club Cooee app, you might need to wait a little longer before our system gives you the green light for trading. This is a very important measure to protect your precious items in case your account ever gets compromised. Your security is our top priority!

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